Terms
NAVITAS TRAVEL LTD. – CROATIA
Navitas Travel Ltd. Turist Agency is an agency in Croatia, which possess all the necessary skills to manage each segment of traveling and deliver supreme programs and ideas at cost-effective rates. In-depth local knowledge, co-operation only with reliable partners and facilities of highest standards, implementation of authentic event programs and services allowed us to develop an understanding of what our clients seek and to fulfill their aspirations with minimum effort on their part. Whether you need organization of incentive programs, tours for groups, tailor-made holidays, corporate functions, weddings or honeymoons, Navitas Travel team assists you both on a professional and creative level.
With experience in organizing tours, congresses and conference meetings for our clients, Navitas Travel Agency developed a high-quality relationship with hotels and their staff whereas our team of devoted and competent professionals is ready to face any challenge and demand in order to ensure the best conference planning in Croatia. Due to comprehensive support, on site coordination and logistic consultation our assistance facilitates the planning of your conference meeting by adding a special personal touch to your event.
Our professional team takes care of every single stage of tour or incentive management, from budget development, arranging high quality ground transportation, delivering a superb selection of world-class accommodation, venues sourcing to managing décor elements, providing contingency plans and logistic consultation. Our priority is to use our expertise, passion for details and enduring background knowledge to create exclusive opportunities for incentive travel and to orchestrate every single event seamlessly. Tailor made programs can be an ideal creative expression of your brand and an unforgettable form of traveling.
Reply policy
a) All requests for quotations and bookings will be received and processed by email.
b) We will respond to your request within 24 hours maximum. As a general rule, requests that we receive during the morning are answered the same day in the afternoon; and those that are received in the afternoon are confirmed the next day in the morning.
d) Requests for groups and incentives will be answered within no more than 72 hours. If for any situation beyond our control we take more time replying to your request, we will communicate within the established period.
e) Our personnel have a Skype account, a communication tool that allows us to immediately address your general inquiries as well as advise you on an itinerary or specific service.
Bookings
Navitas travel considers a bound contract to have been formed upon the agreed deposits exchanged between the client and Navitas Travel. This comes into existence when Navitas Travel has received a 30% deposit of the total booking and issues a confirmation. Navitas Travel reserves the right to refuse or decline booking with justified explanation. The deposit may vary according to the event or accommodation being booked and the length of time between the confirmation of the event and the event date. The remaining balance is due 30 days prior to the event.
Availability
All products offered are subject to availability. Confirmation of availability is not valid until received in writing by Navitas Travel Ltd. Confirmation of a booking can then only be guaranteed on receipt of full or part payment of the event.
Exchange rates
Due to recent fluctuation in exchange rates, prices cannot be guaranteed until payment is received in full. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for this guarantee, no refund will be made if costs are reduced. Prices are per person and in Euro (€) unless otherwise specified.
Payment conditions
The payment schedule and deposits are according to Navitas Travel Ltd. itemized quotation offer. Navitas Travel reserves the right to cancel or not provide any service for which deposits were not received on the due dates, or have not been fully prepaid in accordance with the payment schedule.
All invoices are only due and payable in Euro, by certified check or bank transfer, inclusive of foreign bank charges. The program invoice is payable within stipulated payments schedule. All unpaid amounts will automatically bear 15% interest per annum, effective from the date of invoicing.
The CLIENT should fax/e-mail a copy of the bank transfer to Navitas Travel on the day of payment, and the intermediary bank shall advise Navitas Travel of the receipt of the payment.
Final payment must be paid immediately when requested prior to travel date. No vouchers / booking confirmation / visa appointment letter (for overseas booking) will be issued until final payment is received. Final payment conditions for certain accommodation and tour products may vary; this is reflected to individual quotes provided to you. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.
Cancellation
Clients can cancel at any time, and the cancellation will come into effect as soon as Navitas Travel receives a written request from the client. Cancellation till 60 days before the trip is free of charge. In the case of cancellation between 59 and 45 days prior to the trip/event the cancellation charge shall be 20% of the total cost. Cancellation between 44 and 30 days prior to the event shall incur a cancellation charge of 30% of the total cost. Cancellation between 29 and 20 days before the event shall be charged 50% of the total cost. Cancellation between 19 and 8 days before the event shall be charged 70% of the total cost. Cancellation between 7 and 0 days shall be charged 100% of the total cost. In the case of cancellation of part of the group then the same cancellation charges will apply on a pro-rata basis unless cancellation applies to less than 10% of original size of the group. In the case of group sizes being further reduced from the original booking Navitas Travel reserves the right to cancel the booking or change the price according to the number of participants.
Responsibillity
Navitas Travel Ltd. makes arrangements with reputable suppliers and acts only as an agent for the airlines or contractors providing accommodation, transportation, meals or other services, and accepts no responsibility for the quality of services in hotels, on board aircraft or any vehicle used in connection with the trip, nor for delays, loss or damage of luggage, or accident incurred by passengers resulting from the use of these transportation means, whatever the cause. Also, Navitas Travel Ltd. shall not be liable for losses or additional expenses due to customer being late for a service. Navitas Travel Ltd. is not liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any transportation, accommodation, meals, tour or other services referred to herein, or resulting from neglect or default of any person harmed, corporation or other entity engaged to supply the same.
Insurance
Navitas Travel Ltd. strongly advise bookings should not be made without adequate personal insurance. It is the responsibility of the client to have adequate travel and accident insurance to cover a minimum, but not limited to, the following: all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss or delay of luggage; and cancellation or curtailment of a product. The client`s insurance should not exclude ANY planned adventure activities from the time of booking and for the full duration of the product. Navitas Travel Ltd. does not accept liability on the client´s behalf in circumstances where Navitas Travel Ltd. has provided a product of reasonable standard. A client and his personal belongings are the client’s sole responsibility. It is also the sole responsibility of the person booking to inform and make sure all members of their party have read, understood, and agree to these terms.
a) Travel Insurance
Accommodation fee does not nclude travel insurance from a travel risk.
In accordance with the Law in Tourism (NN no. 8/96 – hereinafter the Act), the agency where the client makes the booking will offer the traveler a “package” of travel insurance, which consists of health insurance of the traveller throughout his stay abroad, baggage insurance, accidents insurance and travel cancellation insurance, which are offered for both travel abroad and in our country. Accepting the travel contract, client confirms that he was offered a “package” of travel insurance. When contracting a travel insurance package, it is necessary to submit the full name, address and VAT number of the insured person.
Travel insurance policy can not be arranged later!
Navitas Travel Ltd. is obliged to inform you that under Croatian law, foreign citizens with this insurance are insured only on Croatian territory. We therefore recommend that foreign citizens make that insurance in their own country.
b) Bail
Travel agency Navitas Travel Ltd. has contracted an insurance bail policy with insurance company Croatia Osiguranje No. 298140400037
c) Liability Insurance
Travel agency Navitas Travel Ltd. has contracted Liability insurance with insurance company Croatia Osiguranje No. 078140021714.
Liability
The client agrees to pay for any damages caused by the client to the facilities or equipment of Navitas Travel Ltd., their employees, and any third parties that provide services for Navitas Travel Ltd.
Standards
Travelers should be aware that different living standards and practices and different standards and conditions with respect to the provision of utilities, services and accommodation in Croatia. Hotel ratings are not based on North American standards; therefore, they cannot be compared to ours judged by our domestic standards. Navitas Travel Ltd. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Navitas Travel Ltd. will use every precaution to ensure that adequate measures are taken.
Holidays
During local or national holidays, certain facilities such as museums, attractions, restaurants, sightseeing tours and even shopping may be limited or not available. Alternatives will be offered whenever possible.
Special Assistance
You are required to report any disability requiring special attention to Navitas Travel Ltd. at the time of reservation so we can make all reasonable attempts to accommodate the special needs of disabled travelers. In the event of not being able to do so, Navitas Travel Ltd. is not responsible for any denial of services by carriers, hotels, restaurants and other independent suppliers. Most transportation services including the touring motor coach are not equipped with wheelchair ramps. We cannot provide individual assistance to a tour participant for mobility, dining, or other personal needs.
Transportation
Navitas Travel Ltd. accepts no responsibility for participants failure or late showing for any transport booked with Navitas Travel Ltd. In the event of a client being delayed Navitas Travel Ltd. will endeavour to wait. However Navitas Travel Ltd. cannot be held responsible if this is not possible.
Documents
Your travel agent will receive the travel documents no later than 14 days prior to departure. It is the tour participant’s responsibility to obtain, at his/her expense, all documentations required by the relevant government authorities, including those for your return to your country. Ask your travel agent for more details. Navitas Travel Ltd. assumes no responsibility for any delay, loss or extra expense incurred as a result of improper or lack of travel documents.
Timetable deviations
Each passenger will have options and opportunity to deviate from the tour return date. Air deviations will be subject to availability and must be requested prior to departure from the USA and the EU. Air deviations will involve an additional cost.
Itinerary variations
Slight changes in the day-by-day itinerary may occur due to local conditions and or unexpected operational difficulties beyond our control. Also, should it be necessary, local suppliers reserve the right to substitute tours, performances, meals, etc., with those of equal or greater value, with no further obligation.
Product description
The descriptions only serve as indications of products. There may be slight variations in schedules, venues and timings. Pictures used in all promotional literature to illustrate products are used only as an indication point.
Product conditions
Navitas Travel Ltd., as a licensed travel agent NUMBER ID = HR – AB-51-040278591, uses a number of suppliers and providers. Bookings accepted by Navitas Travel Ltd. are subjects to the terms and conditions of these providers and suppliers. These terms and conditions are available upon request by the client.
Conduct
Personal conduct on all events is expected to be of a good and reasonable standard. This standard is deemed by Navitas Travel Ltd. and/or its supplier/provider. Navitas Travel Ltd. and/or its service provider reserve the right to terminate a client`s participation or refuse entry if the clients behaviour is deemed inappropriate. In such cases Navitas Travel Ltd. accepts no responsibility for any losses incurred.
Personal safety
Nvitas Travel Ltd. and its providers strive to maintain high standards of safety. However, Navitas Travel Ltd. cannot provide any guarantee of the suppliers safety or performance standards. Some products offered by Navitas Travel Ltd. involve an element of risk. Clients accept that they participate in these products at their own risk and will not hold Navitas Travel Ltd. responsible for any accident, injury, or death. Some providers require participants to sign disclaimers and reserve the right to deem the person unfit for the product. In this case their judgement is final.
Weather
Some of Navitas Travel Ltd. activities and products are dependent upon the weather. Navitas Travel Ltd. will endeavour to re-schedule this product if possible. However, Navitas Travel Ltd. cannot be held responsible if this is not possible. Navitas Travel Ltd. cannot be held responsible for cancellation of activities due to adverse weather or mechanical failure.
Lost and stolen property
Navitas Travel Ltd. will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Navitas Travel Ltd. will strive to ensure the security of guests’ personal possessions, Navitas Travel Ltd. cannot guarantee it.
Photography
Our authorized representatives may take photographs and films of our clients while using Navitas Travel Ltd. product. By agreeing to these terms and conditions, Navitas Travel Ltd. reserves the right to use said material for any advertising or promotion without obtaining further consent. Navitas Travel Ltd. also reserves the right to use any comments clients make, questionnaires or complimentary letters with respect to Navitas Travel Ltd. or its products in promotional literature without obtaining further consent.
Complaints
In the unlikely event the client has a complaint about any of the product arrangements, the client must raise the complaint immediately with Navitas Travel Ltd. employee so that Navitas Travel Ltd. can strive to rectify the problem. However according to Croatian law (NN 41/14) you may send a written complain via post or e-mail or directly in our office.
Please send your written complain to: Navitas Travel d.o.o., Stari Grad 23C, 51-414 Ičići or via e-mail: navitas.travel@gmail.com or via fax: +385 51 276 177
Acceptance
A deposit paid to Navitas Travel Ltd. will be constituted as acceptance of these terms and conditions.
Juridiction
Navitas Travel Ltd. is a Croatian registered, limited liability company, any such disputes arising from these terms and conditions will be dealt with by the Croatian Court in Rijeka.