Legal
Complaints
How to submit a complaint about the quality of our services.
Under the Croatian Consumer Protection Act, complaints about the quality of our services can be submitted in writing — at the agency's office, by post or by email. We confirm receipt of every complaint in writing without delay.
Where to send a complaint
Navitas Travel d.o.o., OIB 60999690963, Stari Grad 23C, 51414 Veprinac, Croatia
Email: navitas.travel@gmail.com · Telephone: +385 51 276 177
Response time
We reply to written complaints in writing within 15 days of receipt.